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Refund Policy - Refund Policy

Refund Policy for Cancelled or Postponed Events

All ticketed events are to be held regardless of weather conditions. Sometimes weather or other outside considerations make the performance impossible to complete. In such instances, the event venue or the event promoter are charged with making the final determination of cancellation and refund availability. will issue refunds ONLY if an event is cancelled in its entirety. Refunds for rescheduled shows will be provided only with the venue's or promoter's approval. If an event is cancelled and not rescheduled, refunds will automatically be applied to the credit card used by the customer at the time of purchase. In such instances, refunds will generally appear on your next account statement depending upon your billing cycle. Refunds for cancelled performances include the ticket price and the per ticket convenience charge(s), but do not include the ticket surcharge or per order handling charge if any fees are collected for a chosen delivery option.

Opening acts or guests may sometimes tour with headlining performers. is not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancellation at any time without notice. No refund will be given if an opening act is changed or cancelled, unless the venue or promoter approves it.

If you have purchased a ticket to an event, you always have the option of logging into your account, and changing the names left for Will-Call. Therefore, you have the option to sell your ticket to someone else, but it is your responsibility, and the responsibility of the attending party, to make sure the Will-Call name is left for the correct person who will be attending the event (this person must have a photo ID).